Direct Debit FAQ
- What is the PASC Direct Debit Program?
- Why should I use the PASC Direct Debit Program?
- How do I enroll in the PASC Direct Debit Program?
- Where do I return the form?
- What if I need to make a change, for example, my swimmer goes on associate status during the high school swimming season?
- How long does it take for changes to the Direct Debit Program to take effect?
- What happens if there is a mistake, and money gets taken out of my account incorrectly?
- This sounds convenient for me, but why is PASC offering this program?
- I'm concerned about security and giving access to my account for payments. How secure is the PASC Direct Debit Program?
- Isn't it careless to allow easy access to my banking account by strangers?
- If I have questions that have not been addressed, who can I contact for more information?
1. What is the PASC Direct Debit Program?
The PASC Direct Debit Program is a convenient service that allows you to authorize PASC's professional bookkeeper to automatically debit your monthly PASC dues payment from a banking account you designate on the 10th of the month that the dues payment is due.
2. Why should I use the PASC Direct Debit Program?
The PASC Direct Debit Program is convenient, since you only need to authorize the payment once and then your PASC dues payment occurs automatically. Also, PASC's professional bookkeeper knows the dues amount for your swimmer(s) and will automatically debit the correct charge.
3. How do I enroll in the PASC Direct Debit Program?
Complete and return the form authorizing PASC's professional bookkeeper to debit your dues payment. The form is available online at the PASC web site at: Direct Debit Form (PDF). You can enroll in the program at any time.
4. Where do I return the form?
Please return the completed form to PASC's professional bookkeeper, Ava Thompson, PASC Bookkeeper, P.O. Box 50340, Palo Alto, CA 94303. You can also FAX it to Ava at 530-877-2252.
5. What if I need to make a change, for example, my swimmer goes on associate status during the high school swimming season?
Please contact PASC's professional bookkeeper regarding any changes in swimmer status or account information.
6. How long does it take for changes to the Direct Debit Program to take effect?
Changes should only take a few days to process. Since the automatic dues payment takes place on the 10th of the month, changes made in advance of that will be effective from that point forward.
7. What happens if there is a mistake, and money gets taken out of my account incorrectly?
PASC's professional bookkeeper will correct the problem promptly and issue a refund.
8. This sounds convenient for me, but why is PASC offering this program?
The program is being offered as a service to our members. In addition, the program helps the Club by reducing dues delinquencies and the accompanying expense of collecting overdue dues.
9. I'm concerned about security and giving access to my account for payments. How secure is the PASC Direct Debit Program?
The PASC Direct Debit Program is administered by PASC's professional bookkeeper and Wells Fargo Bank. It is similar to debits that people frequently authorize to conveniently pay their home mortgage payments, car payments, utility payments, or other recurring payments. You can get additional information about the program at the Wells Fargo web site at: http://www.wellsfargo.com/com/ceo/faq/security.jhtml
10. Isn't it careless to allow easy access to my banking account by strangers?
The PASC Direct Debit Program is professionally managed and allows only PASC's bookkeeper to make changes you authorize. Wells Fargo has designed the Program with security as a very high priority. For example, access to the supporting software at Wells Fargo is secure, requiring "two factor authentication". This means that in addition to the familiar account name and password, access can only gained with an additional numeric code generated by an RSA securID token card. This is a physical device in the possession of PASC's professional bookkeeper that essentially generates a second, required password that changes every 60 seconds. In addition, all communications between Wells Fargo and PASC's professional bookkeeper are 128 bit encrypted.
If I have questions that have not been addressed, who can I contact for more information?
For questions or more information, please contact PASC's professional bookkeeper, Ava Thompson at or PASC's Treasurer, Bill Higgins at